I'd like to thank you again for helping me with my diminished value claim. I just deposited the $2,000
check from the other driver's insurance and I could not have gotten it without your help. Your
thorough report and timely filing of it maximized my settlement for the accident.
I tried to get the other driver's insurance -Allstate- to agree up front that there would be diminished
value and to offer me a reasonable settlement for it without using a third party appraiser. They refused. Without you, I would have gotten zero.
The real issue here is that there is no doubt $9,000 of damage to a $20,000 truck would certainly result
in some diminished value. I was disappointed that they could not agree to more than the $2000, but as
I said I would not have gotten that without your assistance.
Thank you, Billy!
I met with Billy after a month of my 2012 Mazda 3 being in the shop from where a concrete truck had
hit me from the side. I would have never known I could file this claim until one of my co-workers
mentioned it to me. That's when I found Collision Safety Consultants online. The filing process was
painless. He inspected my car to make sure the repairs were done right, then I gave him the adjuster's
contact information and he took care of the rest. In about 2 weeks, I had gotten back an offer and
check for the diminished value of my car. I am sure that they would have just ignored my claim or
offered much less, if I had filed it myself.
Thank you again Billy!
This is a huge thank you to Billy Walkowiak, your staff, and your partners at Pack Brothers Body Shop.
Your expert work, trustworthiness, help, and guidance in dealing with Nationwide Insurance
Company to make a “wrong” a “right” leaves me forever grateful. Your expert investigation and
guidance may have saved our lives.
My 2009 Toyota Highlander was involved in an accident on February 2, 2011. Toyota of Gastonia Body
Shop’s Blue Ribbon Service repaired it – or I should say “tried” to repair it. After they worked on it for 5
weeks, I thought it was fixed until I started noticing unusual sounds.
Concerned for our safety, I took the vehicle to Collision Safety Consultants for a “wreck check.”
Sure glad I did!
The extent of the damage to the vehicle in the first place should have totaled it, but Nationwide Insurance
didn’t. Collision Safety Consultants gave me a complete write-up along with pictures of the repairs which
were not made correctly. Rust had already set in on the repaired areas.
In the event of a crash those repairs would not have provided the protection they were supposed to.
Needless to say, the vehicle was deemed unsafe to drive, and it was parked.
Nationwide said there was nothing wrong with the repairs, and treated me with the utmost
disrespect. After being their client for 22 years, I learned that I don’t matter. Nationwide was
not “on my side”. After attorneys from both sides worked on the case for over 1 ½
years, Nationwide finally decided to total it.
Collision Safety Consultants invested many days in taking the vehicle apart and checking the repairs/damage.
They provided written documentation of the bad workmanship. With the help and guidance from
Collision Safety Consultants, I am now driving a new Toyota Highlander.
Billy, thank you so much for your expertise, your kindness, and your guidance.
Without your help I would not be driving a safe new vehicle Today.
Would I go to Collision Safety Consultants again? Yes, absolutely, without a doubt. The only thing
I regret is not going to them and Pack Brothers in the first place.
After another driver caused an accident in which I was involved, I reached out to a trusted family friend for
advice on who to contact to ensure that my interests were looked after, rather than the interests of the
insurance company involved. Billy Walkowiak was the person to whom I was referred, and my family friend
could not have made a better recommendation. Billy was with me throughout the months I spent dealing with
car repairs, claim forms and conversations. It was great to know that I always had someone in my corner,
someone who was looking out for me. Billy was easy to work with, available and very knowledgeable. I would
definitely recommend Billy’s services to anyone who has been in a motor vehicle accident.
Thank you so much for assisting me in getting State Farm to 'come around' with the replacement of my Recaro child safety seat and
my diminished value claim.
On Election Day, I was recommended by a gentleman who was simply not paying attention; his temporary lapse in judgment caused
almost $6000 damage to my 2006 Infiniti m35 along with sending me to the ER. As a result of Collision Safety's help, I was
able to get my car fully repaired properly (after 3 visits to Carter Chevrolet in Shelby), as well as receive a diminished value
settlement and the replacement of my high end, expensive child seat. Fortunately, my toddler was not with me at the time of the
Thank you Billy for stepping up for victims against pushy insurance companies!
Bonnie Zelwak, MBA
I wanted to thank you for your help with the diminished value claim. I as many tried working with the
other insurance company on a settlement and they offered me 650.00 this was a joke especially when
I had only had my 2012 Nissan Sentra for only one month. The car had almost $10,000 in damages.
Billy got them to settle with $3050.00 which was way more than I could have gotten. Also, I had a
car seat, in which they also had to replace,
Last year I got in a wreck that was not my fault- my car was in great condition before the wreck. After the
insurance company declared that my car was not a total loss but found so much damage, a few hundred
away from being totaled, it was sent to be fixed. I know almost nothing about cars and have never navigated
through anything like this, so I blindly received whatever the insurance company gave me. I was completely
ignorant of what compensation should look like for my particular situation.
As soon as I got my car back and it was "fixed", the problems began. The car was far from fixed. As a last
resort I contacted Billy. Billy was so knowledgeable, helpful, and professional. He walked me through
the process step by step, handled the claim in such a timely manner, and knew exactly what he was doing.
Billy did what I couldn't do- in my complete ignorance of what to do, he patiently and confidently helped
me through the process and acted on my behalf to receive a fair deal. Because of Billy, I am not stuck with
a broken down car but can replace my car with one that is in the same condition as my old car. I'm so
thankful for how Billy really helped me and saved me so much money and trouble.
This letter is a personal testimony to the skillful job that Billy Walkowiak completed in a diminished value
claim; he complied and submitted for us. In November of 2012, we were rear-ended while waiting on a
stopped school bus. Our new 2012 Toyota Mini van sustained almost $6000.00 in damages.
We had never been involved in any type of serious automobile accident before, so a friend recommended
contacting legal help. We began the litigation process in early 2013 after completing all medical treatments.
Our attorney recommended that we contact Mr. Walkowiak regarding the diminished value claim and we are
very thankful that we did. Mr. Walkowiak’s charges were very reasonable. He very quickly and expertly
inspected our vehicle and then contacted the at fault insurance company for us.
In February of 2013, we received a scary notice from the at fault insurance company, claiming that we had
waited too long to submit a diminished value claim and thus we were not entitled to any DV amount at all!
Imagine our shock! We called Mr. Walkowiak that night and not only was he already aware of the situation,
he told us in no uncertain terms that the insurance company trying to pull one over on us and that
they were in fact, treading in quasi-legal waters. Mr. Walkowiak assured us that we did not need to worry;
he would dispute their bogus claims for us.
In March of 2013, not a full month after the initial letter offering $0 reimbursement for diminished value,
a second letter arrived offering $2148.00. My husband almost fell out of his seat when he saw the letter.
He’s a pessimist and was sure that we wouldn’t see a thing.
Billy Walkowiak proved him wrong. He took on the at fault insurance company, weeded through all of the legal
BS, plus made sure we received a fair offer. He was quick to call back anytime we left a message and clearly
explained and walked us through the entire process with minimal effort required from us. He Tremendously
relieves a burden of stress regarding how to even go about such a procedure.
We were babes in the wood and would not even have known what a “fair amount” entailed, much less how to
dispute the failure to submit a claim in a timely manner letter. I can not say just how grateful we are to
Mr. Walkowiak and our attorney for recommending him. Should we ever find ourselves in such an
unfortunate situation again, such as this; we would be sure to call him again. I highly recommend him and
his services at Collision Safety
I attempted to purchase a new vehicle but was offered significantly less for my trade due to being rear-ended
/repaired. I shared my frustration with my attorney, James Goard at The Olive Law Firm, who referred me
to Billy at Collision Safety Consultants. Billy inspected my car, submitted arequest to the insurance company
for the diminished value, and within a month I was contacted by Liberty Mutual with a fair settlement. If
you’ve been hit go see Billy and let him get the money you deserve!
We would like to thank Billy Walkowiak, Ronnie Pack and the whole crew at Pack Brothers Collision
Center for their help and support during this very long journey of trying to get resolution for damages
done to our 2008 Honda Odyssey van.
We were involved in an accident which was not our fault. A lady ran a stop sign and hit the rear
passenger side of our van on November 7, 2010. We have bought several new trucks from Earl Tindol
Ford over the years and because of this long association, we were confident that this was the best
body shop to send our van. After four and a half months, our van was "ready" to be picked
up. To our surprise, the van sounded like a junked vehicle. There was a loud roaring coming from
the back of the van and we could hear air coming in. After looking all around the van, we could see a
lot of cosmetic damage. Seeing these damages made us wonder what else might be wrong. So we
decided to take the van to Collision Safety Consultations to be inspected. Because of the way the
parts had been attempted to repaired and other things left undone, this vehicle was not only unsafe
but should have been totaled from the beginning.
Without Collision Safety Consultations, Pack Brothers and our attorney, Hoyt Tessener, we would
never have gotten this matter settled.
Thank you from the bottom of our hearts for everything you have done for us !
Gary and Phyllis Gilleland
My name is Carresa Huneycutt. I am a chiropractic assistant at SouthEast Chiropractic. On a regular basis we
send our personal injury patients to Pack Brothers Collision Center and Collision Safety Consultants for their
vehicle repairs. On July 11, 2013 I was involved in a motor vehicle accident and immediately I started feeling
the pressure of what needed to be done to take care of the situation. I had my car towed from the
scene because it was un-drivable, and the next morning I contacted Billy Walkowiak at Collision Safety
Consultants and he asked where my car had been towed and he handled the rest. He then had my car towed
to Pack Brothers Collision Center. Within the next week the liability insurance came out and appraised my
vehicle and low balled me on the amount of money they were willing to give me for my car. Mad and
upset I called Billy and ranted to him about what they were doing and he advised me that I could file in
through my insurance company and then my insurance company would subrogate with the liability insurance.
Instantly I had millions of questions and concerns and so Billy walked me through how the process worked
and that everything would be ok, so I filed my auto repairs with my insurance which turned out to be a
nightmare. My insurance company appraised the vehicle deeming it to be repairable so Pack Brothers
started working on my vehicle and informed me that there were more damages to the vehicle than the
amount that my insurance company had appraised. They contacted the insurance company and had them
come out and reappraise my car.
After a long drawn out process with the insurance company Billy got me $1800.00 over market value on
my car. Both Collision Safety Consultants and Pack Brothers Collision Center went above and beyond to
make sure I was taken care of and satisfied with the end result.
I had confidence in these guys to begin with which is why we send our patients to them but working with
them on my own case made me feel even better about referring others to them. They did a great job and
I highly recommend them for any auto repairs.
Thank you guys again for all you did!!!
In September 2013, I was rear-ended on my way to work. Early on, the at fault driver and her insurance
Company caused an already stressful event to become a full blown hassle so my husband and I decided to
file our claim through our insurance company (Nationwide) to avoid any delays. We took my 2010 Nissan
Altima, which was in otherwise excellent condition, to one of Nationwide’s “Blue Ribbon” body shops. We
were told that the damage was close to pushing the car to a total loss, but Nationwide and the body shop
considered it repairable so we agreed to have the repairs done.
After over 30 days, the repairs were complete and my car *looked* like a brand new car again. Because the
damage was so severe, we planned on filing a diminished value claim against the at fault driver’s insurance company
so we took my car to Billy Walkowiak at Collision SafetyConsultants in Belmont, NC. Although we were solely
seeking diminished value, Billy and his colleague,Ronnie at Pack Brothers Collision Center, INC insisted on checking
the repairs that the “Blue Ribbon”body shop made.
We are so thankful that he insisted and we were absolutely appalled with what they showed us.
Holes in the trunk bed, damaged metal still remaining which was hammered out instead of being replaced,
rust from lack of proper protection (after only 5 days in our possession!!!), and improper welding throughout.
Work that was noted in the repair receipt was either incomplete,
improperly done, or not done at all. Needless to say the car wasn’t safe to drive.
Over the course of a week, Billy and Ronnie walked us through the whole process of fighting the body
shop and Nationwide for the fraudulent repairs. Bringing the car back to the same shop to fix the repairs
or taking it to someone else was the last thing we wanted to do. Additionally, an additional repair to fix the
poor work would only further compromise the vehicle’s structure and that wasn't an option in our mind either.
After a long week of arguing with Nationwide and the body shop, the body shop is buying my car at full market
value, plus our expenses.
It should also be noted that Billy was on vacation for most of the time we worked with him and was still
working for us - answering calls and emails much quicker than Nationwide ever did. In a situation that was
a complete nightmare from start to finish, Billy and his company were the only ones looking out for us
and ultimately, saved us from driving an unsafe vehicle. Without hesitation, we would strongly recommend
using Billy if you ever find yourself in a similar position like we were in.
Thank you once again!
Gerald & Adrianne LaPorta
Thank you for helping us to recover $20,000 in diminished value for our 2013 Cayenne GTS.
It was devastating when my 2 week old vehicle was rear ended and even more frustrating when the insurance
company was uncooperative. Your knowledge andprofessionalism was instrumental to settle this claim.
The fact that you called and emailed me every week eased my frustrations.
I truly believe I never would have been able to obtain the correct diminished value without your efforts.
I hope that I never need your services in the future, but if I do you will be the first person I call.
Let's just hope more people pay attention and make the roads a safer place!
To Future Customers and Clients,
Billy at Collision Safety went over and above what we ever imagined he would. He made sure our car was
fixed to the same condition as before the accident. We had to take the vehicle back to Wilburn Auto
Body 3 times because of corners they tried to cut which Billy caught and made sure were fixed to our
satisfaction. Billy caught things and problems that we would have never noticed, but helped to keep
the value of our car up by making sure it was done correctly.
And after all that work Billy then started working with the insurance company to get us a diminished
value claim that makes up for any reports when we trade the car in. Billy got us an amount that was very
fair and more than we expected.
Collision Safety Consultants and Billy are “Top Notch” and I would, and will recommend them to
anyone I know needing assistance with an auto accident, because of the level of service he provided!!
Shelley and Greg Lister