We found bad repairs on a 2008 Honda fixed at Tindol Body Shop. We did a
post collision inspection after it was fixed. We found improper and
fraudulent repairs. After 3 years and a 2 week trial, Tindol body shop was
found guilty of fraud and unfair and deceptive trade practices. The Jury
agreed with our findings and awarded
the family $120,000.00 in damages. The Judge is also considering awarding
A customer was referred to us by K&M Collision Hickory.
They had a new 2013 Porsche Cayenne GTS with mostly light damage. They
received $20,000.00 cash in Diminished value.
A customer from Asheville found us on the web. He had a 2012 Shelby Cobra GT 500 with sheet metal but no
structural damage. In less
than 72 hours They received $10,000.00 for
their car’s loss of value!
A customer found us on the web. His 2013 Corvette had only 758 miles on it when he was
rear ended. The damage was not structural and the repairs were approximately $6200.00. They got $5400.00 in diminished value.
We had a customer with a 2011 Infinity QX56, they
had purchased new about a year ago. They were rear ended and sustained
approximately $16,000.00 in damage. After the at fault insurance
company originally denied the diminished value claim, they were forced to hire an independent appraiser.
Once the appraiser finally sent his report to the at fault company, the
company made offer of $10,000.00.
A customer had a total loss. Her attorney was
having a tough time getting the insurance company to pay for TWO child safety seats. They had been fighting the insurance company for 4
weeks. They agreed to replace the seats within 2 days of my letter. I did not charge her or the Attorney for my assistance. You can't put
a price on Child Safety!
We had a customer with a 2005 Scion come
in for a diminished value claim. His car was fixed at Toyota of Gastonia
Collision. We found a wheel still bent from the accident and bad repairs.
After looking at the estimate we found out the car was a total loss. Toyota of Gastonia exceeded 75% of the value in
repairs and let this Charlotte Fireman leave the shop in a salvaged vehicle
without telling him. With our help, they paid him full retail value for the
car... plus he got to keep the car!
A local professional banker's 2006 Infiniti was
hit by a State Farm insured driver. They had her take her car to a State Farm
select repair shop in Shelby. She asked them to replace her $300.00 Recaro child safety seat, which her 22 month old uses.
Luckily the child was not in the accident. State Farm had denied seat replacement. She called me and I said we could
help. We inspected her car, took photos of bad repairs,
pointed out they put all USED parts, and that they did poor welding. I also explained that I was a CPS
Tech (child passenger safety) certified by Safe Kids with the curriculum by
National highway Transportation Administration. I explained the fact that CPS
Training suggests any child safety seat involved in an accident needs
replacement. Then I pointed out that State Farm was also the sponsor of the
program. The customer was offered $1500.00 in diminished value and told
to go buy a new Recaro seat and fax the receipt to the adjuster. They would
pay for the new seat! I love helping people and keeping families safe!
A customer with a 2013 Ford Taurus
Limited was hit
by a self insured Gas Company. The vehicle was only 3 months
old and had approximately $15,000.00 in damage. The at fault company used an in
house appraisal firm and offered $4600.00 for his loss of value. My customer received $8000.00 in diminished value.
A lady from Wilmington called me because her 2011 Lexus RX350had been rear ended in July. She had
heard about diminished value and called me because the insurance company
said; she did not file for DV within 30 days after repairs were completed. So
they said "we won't pay anything". Within one week she was offered and accepted $1400.00 in diminished value.
Last week a friend of the Pack brothers was rear
ended by a Nationwide insured driver in their 2010 Toyota Highlander.
They brought the SUV in for an estimate. They asked if we would
inspect repairs from a previous accident in March where they were also hit by a
Nationwide driver and had the repairs completed by Tindol Ford a
Nationwide Direct Select Body shop. After
reviewing the estimate and inspecting the repairs we found fraudulent and
faulty repairs. Nationwide
reinspected the Highlander on 10/9/12 and said there were "mistakes"
made in the March estimate and declared the vehicle a total loss! That's 1 more unsafe
vehicle off the road!
We had a costumer with a 2003 King Ranch, take
his truck to Wilburn Body Shop in Belmont, NC. Nationwide suggested he
take it there after one of their customers hit him. They stated that it
was one of Nationwide's Preferred Shops. We found the front frame rail was still damaged and told him to take
the truck back to their shop for inspection. Wilburn first denied any damage-
until they put it on a lift and saw where I circled the damage with a paint
pen and drew arrows to the damage. When he asked what they were going to do,
they said, " If we replace the frame rail, it will total your truck,
that's why we tried to just fix it." Ford does not allow frame
rail extension to be repaired, only replaced; doing so could effect air
bag deployment. After
Nationwide re-inspected the improper repairs, they declared the truck a total
loss and offered to pay him full retail value of the truck.... plus
he gets to keep the truck!
We were contacted
by the Bowden
Law Firm. Their client had a 2010 HHR with a previous wreck history and$7000.00
in current damage caused by a Geico driver. Geico denied the claim and refused to pay
anything. The client received $1500.00 in diminished value
due to the accident.
contacted by Frances Knox, The Knox Law Group.
Her client had just purchased a 2012 $68,000 Infinity. He had 450 miles
on it and was rear ended with $4,350.00 in damage. Kemper offered 1400.00 in Diminished
Value. The client received $3,250.00 within one week of filing a claim. This amount was more than
double their original offer.
Attorney TJ Solomon had a client with a diminished
value claim on a 2009
Honda with $6900.00 worth of repairs. After our first inspection, we found
a frame rail was missed in repair and not even connected to the bumper/body
panel. We called the local shop that had completed the repairs and sent the
car back for them to correct their mistake. After the 2nd repair, we filed a
DV claim and noticed the repairs still were not up to par. We then pushed for
repair related diminished value because of the damage still present. We told
the client we could probably get $1500.00 -$1800.00 since the shop was not a
direct repair shop. The insurance company called and they
We were hired by Warren
and Kallianos to
evaluate a diminished value claim for their client’s 2012 Hyundai with over
$12,000.00 worth of repairs. After a short inspection we found
incomplete and faulty repairs. After the shop and insurance rep.
saw the faulty repairs they declared it a total loss and they paid all fees
within 24 hours of their inspection.
A client from the Olive law firm was referred
to us for a diminished value claim on his 2011 Infiniti G25 after his completed repairs were
done at a cost of $7428.31 and he received
3450.00! That's 46% of damages. A GREAT recovery!
We were hired by Jason E Taylor on a Custom 1976 Harley Davidson. The insurance adjuster
originally offered $800.00. After my
research and appraisal the client received $4500.00 for the bike!
A Customer in Winston Salem NC found us online. He has a 2013 limited edition Corvette with 570 miles on it. The other
driver rear ended him causing $6200.00 in damage. They originally offered him
$700.00 in diminished value. He received $5500.00 for
We had a local resident ask about DV. The insurance company told him since
his damage of $4200.00 was cosmetic only to his2012 Chevy Traverse and he was not owed any
diminished value. He got $2250.00 in cash for his loss.
A 2012 Volkswagen repaired at
K&M Collision in Hickory, NC had sustained $5180 worth of repairs and
they received $3400 in diminished value.
We were contacted by The City of Gastonia when their 2005 Chevy Truck was hit by another driver. The truck
was a total loss. After our appraisal and opinion of the value. The City of Gastonia was entitled
to an additional $1200.00 that
Collision Safety Consultants was hired by The City of Charlotte (Mecklenburg County). A 2008 Toyota was hit by a CMC owned vehicle and
the owner filed a DV claim against CMC for $5100.00. CSC completed a
diminished value report on the vehicle in question. CMC had been trying to
resolve the claim for approximately 30 days.They received $2800.00. Saving the City
of Charlotte $2300.00, in less than 48
A customer had a highly customized 1991 Nissan 300zx Twin Turbo. Over the years, he had
invested more than $30,000.00. When he wrecked his car, his insurance company
offered him $3,900.00. He evoked the appraisal clause of his policy and hired
me. I did a through actual cash value assessment based on his receipts
and NADA. He received $16,500.00 that's over four times their
A client of Frances Knox with a 2012 Toyota Seneca was denied diminished value
by Safeco, stating she did not file her claim in 30 days. According to the NC
General Statute, it's not required. After forcing them to comply with the
statue and hire an independent appraiser, she received $2148.00
A 2012 Mercedes 450 GLK had Approx $10,000 with of damage.
He and the “at fault driver” had the same insurance. They hired an
independent appraiser after receiving my report. Within two weeks the owner got $6000.00 cash
for his depreciation, loss of value due to the accident.
A 2011 Kia with approximately $8000.00 in
damages received $3500.00 by the insurance company
for their diminished value claim. That's
an outstanding cash recovery of 43% in depreciation.
I was hired to do a Diminished Value Claim
against Auto Owners on a 2003 F350 with over 200,000 miles. " After the owner of the truck sent a
letter to the other at fault driver of his intention to file a law suit and
he filed a complaint with the NC Dept of insurance, Auto Owners removed the adjuster from the claim, sent a letter of
apology and offered the customer $2000.00!
Geico denied a DV claim on a 2008 Acura, stating it had been wrecked before and
said they would pay ZERO! Geico offered and he received $2,600.00 from “I
will not pay you a dime” !!!
An Attorney sent me a customer with a
customized 1991 Nissan 300ZX. He had $30,000
invested in the car. He was originally offered $3,900.00 for his total loss.
Yesterday, he received $15,900.00, which was 4X the original offer! He said that he never thought he
would get more than $8,800.00, which was the NADA clean retail value.
We were contacted by a young lady with a 2008 Hyundai Santa Fe with $5237.37 in damages, who just picked her car up from
being repaired at Wilburn Auto body on Hawkins
Rd. She asked us to inspect the
repairs and then provide her with diminished value assistance. We found
several repair related items that were not fixed properly and she took the
car back to that body shop to address the issues. Once repairs were addressed,
she sent a demand for DV to the at fault insurance company and she received
$2000.00 in diminished value.
A customer contacted us with a 2012 Traverse that was hit by a GMAC insured
driver. The vehicle had $9451.00 in repairs. They were originally
offered $1500.00 in Diminished Value. They hired me and I appraised the loss
of value at $6,300.00 then GMAC offered and the customer received
$4,000.00. That's 2 1/2 times the original offer!
A 2008 Honda Pilot had sustained $9000.00
and the insurance company had denied diminished value. She received $2000.00
after our help!
We were hired by a gentleman from Raleigh, NC about
a 2005 Chrysler 300C that had sustained approximately
$6400.00 in damages. The
at fault company refused to pay DV since the vehicle had over 100,000 miles. After our report was sent to their independent appraiser, we discussed
our opinion and he received $1700.00.
While on vacation in Wilmington, NC, a good friend of mine, Attorney
Phillip David asked me to come by his office to look at a client’s car. It had over $13,000.00 worth
of repairs. Without my
equipment, I did a few field tests, with a magnet to check for bondo.
I removed the weather stripping and found bad welds. The customer came
to Belmont a week later for a more in depth
inspection. We found the adjuster had under written the estimate and we
also found faulty repairs. The owner stated that the body shop owner at Cape Fear Collision forged her signature on
the insurance check. We reported the fraud to the NC Commissioner of
Insurance, who launched an investigation into insurance fraud. The owner also
contacted the New Hanover Sheriff’s Dept and evoked the
appraisal clause with her insurance company. Within 2 days of GMAC
re-inspecting the vehicle with a local manager and a regional material claims
manager the car was declared a total loss.
A 2012 Nissan Altima with $7800.00 in
damages was repaired at a local shop and the repairs were very good. They received $5000.00, which our customer accepted.
Infinity owner from Greenville, SC researched
and checked with several companies before he hired us. The insurance company
denied his original claim. Our research we proved previous
damage was only cosmetic. They still
denied the claim a 3rd time. After our help and advice, he
sent a letter. Once the
letter was received within one day they offered $1500.00. With our help and
guidance, he received $2000.00 which was $200.00 more than what we originally
estimated. This shows that the year of car and prior damage does not prevent
us from recovering diminished value, even in SC where there is no diminished
value law, like there is in NC.
A 2008 Hyundai Tiburon had originally
sustained damages in the amount of $6877.38. The owner brought their vehicle in
for a diminished value claim but we also found multiple weld burns plus
improper and faulty repairs. The insurance company made the customer take
their vehicle back to the same body shop to have it re-repaired. The cost to
fix those faulty repairs were $7968.10, which the at fault body shop had to
cover. So we based the
customer's dv on the highest repair cost. They received $3350.00 in
Volkswagen Jetta had
sustained $4,631.00 in damage. We inspected and found bad repairs. After the
bad repairs had been addressed and corrected, we also helped them with their
diminished value claim. They
In less than 24hrs settlement reached
A 2011 Buick Enclave owner was part of a 3 car collision.
He was rear ended by a car that was pushed into him by the at fault driver.
His vehicle sustained $4033.10 in damages. He demanded diminished value to
the at fault drivers insurance company and they
denied that he was due ANY diminished value. He
received $3250.00 in diminished value.
We were contacted by attorney Jennifer Bowden from
the law firm of Steve R. Bowden and Associates in Greensboro, NC. Her 2007 Mercedes was involved in an automobile
accident that was not her fault. Safeco insured the at fault driver.
Ms. Bowden requested diminished value and was offered $450. Her vehicle
sustained damage of $4715.25. Ms. Bowden then hired a local appraiser to do a
report on diminished value. Safeco then offered an additional $50.00.
Ms. Bowden has been dealing with this claim since November. She filed a
lawsuit against the at fault driver. She contacted us in March of this year. Within
four days of speaking with the Safeco’s law firm, explaining our opinion, she
received $2000 in diminished value. This was almost 4 times the offer
that Safeco had previously made.
Ford Mustang GT sustained
$7800 in damage. A client of Chris Kallianos of Warren and Kallianos, received $3000.00
in Diminished Value.
An owner of a 2007 BMW 750 LI had just over $24,000 in repairs and
was told by the insurance company he only had around $4500.00 in Diminished
Value. Our customer was offered and accepted
almost double what Geico's independent appraiser figured.
We were recently asked to provide an Actual Cash
Value assessment for the City of Gastonia for a 2008 Dodge Durango.
This vehicle was being used by the Fire Department and had been involved in
an accident. It had been deemed a total loss by the insurance company
involved. After the report of our findings, They received an
additional $2600 that had been left off the initial offer from the insurance. We feel very
fortunate to be able to help the City of Gastonia and look forward to long
We were contacted by the owner of a 2010 Dodge Avenger.
He took his car to Wilburn Auto Repair upon the suggestion of the insurance
company he was hit by. When he got his vehicle back after being
repaired, it was just several hundred dollars away from a total loss. He was
surprised because the end bill was thousands and thousands more than the
original estimate. He noticed the fenders did not line up properly and there
was dirt in the paint. He also now heard creaks and wind noise. After we
reviewed his estimate and did a complete inspection of his vehicle; we found
bare welds, improper repairs, and use of aftermarket parts that did not and
would not fit properly. After
returning the car to the body shop with our information in hand, the car was
declared a total loss and they paid him in full for the current value if his
We were contacted by the law firm of Warren and Kallianos. Their
client had traded his 2007 Chevy Truck and was denied
diminished value. After our report was filed the client was offered
$400.00. They received $
1250.00 in diminished value, which is over three times the original
A 2004 Mercedes CLK 500 owner's attorney, Paul Heffron of
Hefferon & Hefferon, PA stated his client's vehicle was hit the day after he had purchased it and had
sustained over $5227.00 in damages. He received a settlement of $4500.00 for
property damage. That
settlement is roughly 85% of the total cost of repairs.
A 2011 Toyota Camry XLE sustained $12,596.18 in damages. With our report and assistance the owner received $5000.00 for diminished
A 2008 Honda Accord sustained
$4,739.79 in damages and was offered $1000.00 in diminished value. After our report the independent appraiser said
the diminished value of her car was $1600.00. She accepted his opinion
which was $600 more than what she was originally offered.
A 2009 Mazda M3 owner was originally offered
$800.00 then their Attorney TJ Solomon referred them to us. The first offer
after Avis/Budget received our report was $1975.00, which they declined. They offered and the customer accepted $3000.00
for diminished value.
A 2011 Lexus ES350 Owner's vehicle was declared a
total loss after an accident. Originally the insurance company had written an
estimate of repair for only $1500.00 in damages. See their story under
our Testimonials Tab.
A 2009 Honda Accord sustained $2,525.29 in damages to
his vehicle and after our report he received $1300.00 in
A customer from Charlotte with a 2006 Honda came in for a diminished value
claim. He was hit by an uninsured motorist so his insurance covered the
repairs. He took the car to his local Honda dealer. We uncovered improper and
unsafe repairs. The dealership hired an Attorney to dispute our claim. The dealership paid our fee, paid the customers
car off, and he received $7000.00. It did not cost him a dime and now he has
a new Honda from a different dealership.
A 1993 Nissan Pathfinder had sustained damages in an
accident and was originally offered $800.00 in diminished value. With our help and our report they received $1090
plus $150 in loss of use.
NC registered Hyundai Sonata was
involved in an accident in SC just 4 weeks after purchase. The customer
called us prior to repair. We monitored the repair process at a shop in
charlotte for her at no cost. Once repairs were complete she filed for DV she
was offered $2000.00. Within two
weeks of filing our report and with our guidance, she was finally offered and
A 2009 Mitsubishi Eclipse owner had sustained $1800.00 in
damages from a Nationwide driver. His diminished value claim was originally
denied and with our report the owner received $750.00 with in 3
A 2009 Toyota Camry sustained $ 8,525.17 in damages. Montgomery insurance a division of Liberty
Mutual denied the first claim. Then after we were hired and presented our
report, they hired an out of state firm not licensed in NC and offered
$1000.00. She received $4000.00 in diminished value which
was almost 50% of her damages.
A 2006 Buick Lacerne owner was a Nationwide
insured driver and was hit by other Nationwide drivers two different times
within three years. She had
her repairs completed at a Nationwide Blue Ribbon Shop. The owner brought in
her vehicle for inspection and we found $2700.00 in incomplete and improper
repairs. Nationwide finally offered her $500. She was offered $3000.00 ($300 more than what we originally asked for).
A 2006 Jeep Commander owner had been convinced by
Geico to take his vehicle to their recommended shop. He wanted to recover
diminished value, so we inspected his vehicle and found incomplete and faulty
repairs. With our report, he was able to get all the
repair issues addressed and received $2000.00 in diminished value, which was 4 times Geico's original offer.
A 2005 Toyota 4Runner 4x4 Limited had sustained $7,881.29 in
damages. We found bad repairs and the owner settled for $4000.00 in diminished value with our report.
A 2007 Acura MDX sustained $16,000.00 in
damages. Selective Insurance offered her $2,500 originally.
With my report and assistance they offered $4000.00 within 2 days of receiving my independent appraisal and
discussion of my opinion.
Chevy Traverse sustained
$3,500 in damages and the owner received $700 in Diminished Value after their original DV claim had
been denied. See their story under our Testimonials Tab.
We had a young man from Greenville, SC
referred to us by Attorney Chris Kallianos (a relative) . The young man went
to Holder's Body Works, a State Farm Direct Repair shop. After our inspection
we found incomplete, faulty and fraudulent repairs. After State Farm
reinspected the car with our estimate, they declared his 2008 Hyundai which
was a gift from his grandmother, a total loss. He got approximately $10,000.00 and can now go buy a new car! He had
been fighting State Farm for months and had returned to the shop several
times without any results.
We had a customer From Dunn, NC take his 2012 Ford Focus to
Cotton's Body Shop, a Nationwide Direct Repair Blue Ribbon Shop. He came to
us for a diminished value claim. We found such bad repairs and bad welding-
that rust had started just 3 days after he picked up the car! The rear panel
was so poorly welded it almost fell off when we took the rear bumper cover
off. The shop also committed fraud by being paid for work it did not
complete. Within 24 hours of Nationwide's re-inspection,
Cotton's Body shop was forced to buy the car at full retail value prior to